Refunds and cancellation
7-day full refund
If you are not happy with your membership, ask for a refund within 7 days of paying and we will refund the full amount. You do not need to give a reason.
How to ask
Email hi@kaunsacard.com or use the contact page from the email address on your account, and include your order number (it looks like KC-000042 and is on your account page and in your payment confirmation).
When the money arrives
We approve refunds within 2 working days. Razorpay then returns the money to the card, UPI account or bank you paid with, usually within 5 to 7 working days, depending on your bank.
What happens to access
A refunded membership ends when the refund is issued. Your account, your cards and your logged spends stay as they are; only the member features close.
After 7 days
After 7 days a payment is not refundable, except where the law requires it or where we charged you in error, for example twice for the same order.
Cancellation
Plans are prepaid and never renew by themselves, so there is nothing to cancel: when your period ends, you are simply not charged again. You can delete your account at any time from the account page; deleting it does not refund an active period on its own - ask for a refund first if you are within 7 days.
Failed or duplicate payments
If money left your account but the membership did not start, or you were charged twice, contact us with the payment details. We check with Razorpay and either activate the membership or refund the payment in full.